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Evolving Customer Relationship Management: Move Fast or Die Trying

Evolving Customer Relationship Management: Move Fast or Die Trying

Ed Ariel, Vice President of Service Operations, ezCater

The Customer is Changing... Are You?

The Customer is Changing... Are You?

Jamie Lancaster, Vice President, Contact Center of Excellence, Kroger

The Tipping Point: The 3rd ERA of Commerce

The Tipping Point: The 3rd ERA of Commerce

Patrick Gauthier, Vice President, Amazon Pay

Customer Experience-the Driving Force of E-commerce Business

Customer Experience-the Driving Force of E-commerce Business

Chris Homer, Co-founder & CTO, thredUP

Why are Ecommerce Teams and Stores Teams Misaligned to the Desires of their Target Consumer?

Why are Ecommerce Teams and Stores Teams Misaligned to the Desires of their Target Consumer?

Richie Proud, Vice President Merchandise Planning, Allocation, and Product Insights, Groupe Dynamite

Consumers are Value-driven - Retailers Should Be Data-driven

Consumers are Value-driven - Retailers Should Be Data-driven

Bettina Thorkelin, Regional Director Nordic, Omni-channel, Valitor

Reinventing Retail with Technology

Reinventing Retail with Technology

Avi Eyal, Co-Founder and Managing Partner, Entree Capital

Linking Customers to Your Stores - The Advantages of Text Messaging

Linking Customers to Your Stores - The Advantages of Text Messaging

Terre Wellington, Senior Vice President of Store Operations, Lamp Plus

Harnessing the Power of Personalization

Harnessing the Power of Personalization

Jean-Francois Bessiron, VP Goods International, Groupon [NASDAQ: GRPN]

Looking For A Retail Tech Revolution? It Starts With The Packaging

Looking For A Retail Tech Revolution? It Starts With The Packaging

Martin Ros, SVP & Head of Intelligent Packaging, Stora Enso [HEL: STERV